Shipping:
* We offer shipping services to various locations. The shipping options available will be displayed during the checkout process.
* We strive to process and ship all orders within 1-3 business days, excluding holidays and weekends. However, please note that shipping times may vary depending on the destination and shipping method chosen. Standard shipments are estimated ground delivery time within 2-7 business days once shipped. We offer optional express shipping on which may be selected at checkout.
* As soon as the Product(s) ordered are shipped, we will inform you by email allowing you to monitor the progress of your shipment. If you do not receive this email, we recommend that you check your spam box and, if it is not there, contact us as soon as possible at hello@lesun3.com.
* Delivery is made to the delivery address indicated during the order process, it being specified that this must be the address of your residence or any other physical person of your choice, or a parcel relay point. Le Sun III cannot be held responsible for a product that becomes lost or stolen at the time of delivery.
Shipping Fees:
* Shipping fees are calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed during the checkout process.
* Please note that additional customs duties, taxes, or import fees may apply depending on your country's regulations. These additional charges, if any, are the responsibility of the customer.
Returns:
* Due to the nature of our products, we are unable to accept returns or offer refunds / exchanges. If your product arrived damaged or incorrect, please contact hello@lesun3.com within 48 hours of receiving for further assistance.
* You may be responsible for the return shipping costs unless the return is a result of our error or a defective product.
* We recommend using a trackable shipping service when returning the product, as we cannot guarantee that we will receive your returned item.
Refunds:
* Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
* If approved, the refund will be processed to the original payment method used for the purchase within 2-5 business days.
* Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your financial institution.
Damaged or Defective Items:
* In the rare event that you receive a damaged or defective product, please contact us at hello@lesun3.com immediately. We will provide further instructions on how to return the item and arrange for a replacement or refund.
Please note that these shipping and returns policies are subject to change without prior notice.
It is recommended to review them periodically for any updates
For further information, please contact our team: hello@lesun3.com
